Friday, December 27 was supposed to be the start of a relaxing holiday weekend for small business owners. However, for those who use Bench, an accounting and tax startup based in Canada, it was anything but. The company, which had raised $113 million from investors like Bain Capital Ventures and Shopify, experienced a major technical issue that left thousands of its users unable to access their accounts.
The morning of December 27 was met with chaos as small business owners tried to log into their Bench accounts, only to be met with error messages and a complete inability to access their financial information. This was a major blow for many entrepreneurs who rely on Bench to manage their accounting and tax needs, especially during the busy holiday season.
Bench, which was founded in 2012, has become a popular choice for small business owners due to its user-friendly platform and affordable pricing. The company offers a range of services, including bookkeeping, tax preparation, and financial reporting, all of which are crucial for the success of any business. With its innovative technology and dedicated team, Bench has quickly become a trusted partner for many entrepreneurs.
So, when the technical issue occurred on December 27, it was not just a minor inconvenience for small business owners. It was a major disruption to their operations and a cause for concern. Many took to social media to express their frustration and disappointment, with some even considering switching to a different accounting service.
However, despite the chaos and frustration, Bench’s response to the situation was commendable. The company immediately acknowledged the issue and assured its users that they were working on a solution. In a statement, Bench CEO Ian Crosby said, “We understand the impact this has on our clients and we are working around the clock to resolve the issue as quickly as possible.”
And true to their word, Bench’s team worked tirelessly to fix the technical issue. Within a few hours, the majority of users were able to access their accounts again, and by the end of the day, the issue was completely resolved. This quick and efficient response from Bench not only saved the holiday weekend for many small business owners but also showed their dedication to their clients.
In the midst of the chaos, many users also took to social media to express their appreciation for Bench’s prompt response and excellent customer service. One user tweeted, “Thank you, Bench, for your quick action and for keeping us updated. You have truly saved the day!” Another user wrote, “I was worried about my business’s financials being inaccessible, but Bench handled the situation with professionalism and efficiency. Thank you!”
This incident serves as a reminder of the importance of having a reliable and trustworthy partner for your business’s financial needs. As entrepreneurs, we often wear many hats and have to juggle multiple tasks, making it crucial to have a reliable and efficient accounting service to handle the financial aspect of our businesses. And Bench has proven to be just that, a reliable and efficient partner for small business owners.
Moreover, this incident also highlights the importance of investing in technology and continuously improving it. As businesses become more reliant on technology, it is crucial for companies like Bench to constantly innovate and improve their services to meet the ever-changing needs of their clients. And with the support of investors like Bain Capital Ventures and Shopify, Bench has the resources to do just that.
In conclusion, while the technical issue on December 27 may have caused chaos and frustration for small business owners, it also showcased the resilience and dedication of Bench. The company’s prompt response and efficient resolution of the issue have only strengthened its reputation as a reliable and trustworthy partner for small businesses. As we move into the new year, let us remember the importance of having a reliable and efficient accounting service, and let us continue to support companies like Bench that are dedicated to helping small businesses thrive.
